Contacted customer services and spoke to Lindsey who was so lovely. The response was that there was nothing they could do and that was basically that. Not recommended and not to be trusted! Even though some of my items were not available after initially ordering, their customer services dept kept me updated regularly as to when I could expect delivery and always replied within 24 hrs to any query. Considering I ordered shoes that were coming from a different country, the timeliness and accessibility to tracking my order was great. The lady who answers the phone in the office is so rude and doesn't understand how customer service should work. Ordered on a Friday and received midday the following Wednesday. Kind RegardsMcKeever Sports Team. We cannot accept these back as we only sell brand new/unworn items and the way you have returned them back to us is not the same condition in which you received them originally.These will be delivered back to you today by DPD and you will see the dirt and the marks on the trainers for yourself. Hi Martyn,Thanks for your review. Information provided by various external sources. This is categorically untrue. The lady asked when my sons Birthday was. I have tried to attach the pictures to this reply to let you see them again incase it didn't come out very clear in the emails but unfortunately it won't let me attach any picturesI'm afraid due to the above we cannot be of any more assistance in this matterRegardsLindseyCustomer Services Manager, Article arrived very quickly to Manchester. Thank you so much for your recommendation :)Kind RegardsMcKeever Sports Team. Awesome service, product arrived in great order time even at Christmas have recommended them to a friend and he is delighted also. Date of experience: 01 February 2022. . Paid over 6 for Royal Mail Tracked 24H delivery for a birthday. Ordered a pair of New Balance Nitrel V4 from McKeever / GAAstore for towpaths, parks and 'light trail' use. We use dedicated people and clever technology to safeguard our platform. Suspiciously similar tactic to an earlier Trustpilot review. Avoid at all costs!! Ordered Addis jacket, which turned out to be too big. Your club would have agreed to these terms when asking us to sell the gearRegarding your Armagh tracksuit, if you email our team on this email address below with your online order number we can replace this for you straight awaycs@mckeeversports.comI hope this helpsKind RegardsLindseyCustomer Services Manager. Hi Jehan,We are delighted to hear that you were very happy with your order! We appreciate the service. Hi Gordon,We are very happy to hear you had a great level of service. Thank you so much. Thanks Ger. Customer service impeccable. Thank you very much appreciated Great service and happy customer. Even with the usual holiday shipping delays and coming to the US, the hat arrived on time and he loves it!He typically has a hard time with adjustable hats, but they knew they were making this for the Irish and it fits him great! AVOID AT ALL COSTS, Hi TadghI am sorry but the pictures clearly show the trainers have been worn and show alot of dirt embedded in the treads of the trainers. I would definitely recommend this website. TheGAAStore.com Reviews | Read Customer Service Reviews of thegaastore.com Boots arrived within a couple of days. I had a sizing issue and they were so helpful and prompt with responses. Hate that my club use this brand and Armagh are using them too. Ger was an excellent guide with his facts and historical knowledge of the GAA and Croke Park. Definitely 5 stars. This wasnt possible so processed for refund. Great customer service, next day shipping and . Ordered a swing set from McKeevers which came with one of the parts the wrong size. Thank you so much for your great review :)Kind RegardsMcKeever Sports Team, This was my first visit to the GAA museum,stadium and skywalk tour despite regularly going to Croker Park for games since the 1970s. HiThe boots have signs that they have been worn and can be supported by pictures if needed. An absolute disgrace of a company that has a incompetent returns policy. Myself, my wife and daughter had a wonderful time which was enhanced by our guide and made better when he was also the guide for our Skywalk after the stadium tour. It was a wonderful experience, made better by our guide Ger from Clare. They have survived first usage on a very muddy football pitch, so all in all very satisfied! The GAA Store is 100% owned by Passionate GAA People which means you get friendly and honest advice all of the time. The shoes came the day that was predicted, and they were in tip top shape! Hi JoeAny club gear like this is designed and custom made for your club and your club only and anything ordered would be made to order products so to allow the production and manufacture for this full club these items are advertised with a lead time of 8-10 weeks. Great price and fast delivery. All rights reserved. Here are 8 tips for writing great reviews. Please dont buy from this retailer. Will DEFINITELY be ordering again, Hi Linzi,We are delighted to hear that you were very happy with your order! Would repeat purchase without hesitation. Definitely use again, Hi Carmel,We are so very glad to hear you had a positive experience and look forward to your future orders :)Kind RegardsMcKeever Sports Team. Thank you so much for your 5* review!Kind RegardsMcKeever Sports Team. ***AVOID***. Product as expected. Would definitely order again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Kind RegardsMcKeever Sports Team Kind RegardsMcKeever Sports Team. I was very pleased with my recent purchase from TheGAAStore.com and would not hesitate to use this facility again. It goes against our guidelines to offer incentives for reviews. I have an Armagh tracksuit for my 2 year old and the zips have broken on the bottoms and the hood is ridiculously over sized and disproportionate to the rest of the tracksuit. Suggested companies are based on peoples browsing tendencies. They have called suggesting the boots have been worn. Hi John,We are delighted to hear that you were very happy with your order and level of service! Thank you so much for your 5* review!Kind RegardsMcKeever Sports Team, Information provided by various external sources. Great customer service, next day shipping and the best prices around help us remain the most popular GAA shop. No complaints at all. I highly recommend both tour and the museum is excellent too. Hi Dorian,We are very happy to hear you had a great level of service. Delighted we could be of service. Awful experience, bought teamwear and it took well over 10 weeks to arrive. Returned it to GAA and a smaller size sent out immediately. Hi Nigel,We're glad we could be of service, Thanks for 5* your review!Kind Regards McKeever Sports Team, easy prompt delivery I also changed my original item to another which was done without any fuss or problems..will Deff use again, Hi Noel,We are so very glad to hear you had a positive experience and look forward to your future orders :)Kind RegardsMcKeever Sports Team. Bought a pair of running shoes, return having tried on once and were too small! Hi Michelle,Thank you so much for your great review! I purchased football boots for my son as a Christmas present in good faith. I ordered the wrong size and when I realised I contacted the company and they were very helpful and accepted the change without argument. We also cater for a lot of other sports from Soccer, Rugby to even Table Tennis! I would definitely order from them again. I would recommend this method of purchasing anything to do with GAA to anyone searching for that special something representing their team. Companies can ask for reviews via automatic invitations. Going to Hill 16 on a regular basis it was great to see how it all works behind the scenes, in the dressing rooms etc. Hi John,Thank you for your 5* review, We hope we get the chance to impress again soon!Kind RegardsMcKeever Sports Team. Excellent service and t-shirts looked even better in person. Advised that they should highlight that a "24H" postage option isn't 24 hour delivery but 4 day delivery. 2023 Trustpilot A/S. Verification can help ensure real people write reviews about real companies. Hi DavidOn checking back through your order history I can see you ordered on Saturday 12th @10.45am which is why your order wasn't dispatched until the Monday 14th as we don't dispatch parcels over the weekend. Very pleased with service and with item I bought. Also refund a customer for the postage if they have had to wait over 4 days. Thank you so much for your great review :)Kind RegardsMcKeever Sports Team. Shoes fit nicely and are well-suited to the type of terrain above. She sorted out the problem and now we have a lovely swing set and 2 happy kids. Royal Mail's first class tracked service is called Royal Mail Tracked 24 but unfortunately it doesn't show anywhere online that it is a guaranteed 24 hour service and is advertised as follows: *Royal Mail Tracked24 AIMS to deliver packages within 24 hours, and includes the ability to track your delivery online* We dispatched your order as planned but unfortunately it did take Royal Mail the 2 working days to deliver to your addressApologies about thatKind RegardsLindseyCustomer Services Manager. Anyone can write a Trustpilot review. Hi Ann,Thank you for your 5* review, We hope we get the chance to impress again soon! We strive to offer the best service we possibly can and are happy to hear that your experience was positive :)Kind RegardsMcKeever Sports Team, Would give 0 out of 5 if I could! McKeever said they couldnt offer refund as they were dirty even though pictures taken clearly showed them to be spotless! Easy to order. As they were too small I investigated requesting an exchange. The GAA Store is 100% owned by Passionate GAA People which means you get friendly and honest advice all of the time. Hi Paula,Thank you for your 5* review, We hope we get the chance to impress again soon!Kind RegardsMcKeever Sports Team, The smile on my sisters face when she opened the gift of two t-shirts for her baby was priceless! Replies to negative reviews in < 24 hours. Thank you very much appreciated Great service and happy customer. Very helpful and good communication. Will not be a returning customer. My order was treated speedily from start to finish and it was easy to track. Advised that for the cost and the description of "24H" delivery that this was unacceptable. We also ensure all reviews are published without moderation. Happy to continue and spreed the word. Beautiful tee shirt for our grandson. Quality and customer service is nowhere near good enough. I ordered the Olympics hat for my dad's birthday. When you're happy, we're happy! Hi Jane,Thanks for your super review, we hope we have the chance to impress again soon! Thank you so much for your great review :)Kind RegardsMcKeever Sports Team. Find out how we combat fake reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The studs on the bottom of the boots have marks and on them and are all scuffed, there are dirty marks on the front of the sock of the boot and also up the back of the heels.We as a company only ever sell BRAND NEW items and all items are checked before being dispatched from our warehouse but at this stage I can confirm you have now been sorted and a solution has been agreed by emailKind RegardsLindseyCustomer Services Manager. Ordered some new football boots for my Lads Birthday, wasn't sure when they would arrive so i called the call centre and explained the situation. Would not hesitate to purchase from them again. About TheGAAStore.com. I gave the lady the date and she said she would change the deliver to track 24 FOC to ensure they arrived on time to which they did.
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